What does arbitration mean?
Arbitration is a private process where disputing parties agree that one or several individuals can make a decision about the dispute after receiving evidence and hearing arguments. Arbitration is different from mediation because the neutral arbitrator has the authority to make a decision about the dispute.
How long does arbitration process take?
HOW LONG DOES ARBITRATION LAST?
It usually takes several months for parties to do the necessary discovery and other work to prepare for an arbitration. The hearing itself will last anywhere from one day to a week or more.
As with any industry, disputes can arise between a customer and a company. The moving industry is no different. Disputes between a moving company and a consumer shipper can arise for many reasons.
The most common disputes a consumer shipper can have with a moving company will involve issues of overcharges for services, failure to deliver on time, or damages and missing items.
HOW DOES THE ARBITRATION PROCESS BEGIN?
To initiate the arbitration process a consumer shipper simply has to inform the moving company of their intent to arbitrate. It is advised that a demand for arbitration be sent via certified mail to the moving company. Once the moving company has received the written demand for arbitration, they are required to send the proper forms and information from the neutral arbitration service they use. If a moving company fails to comply with the demand for arbitration, they can be sanctioned by the FMCSA with civil penalties.