No, you do not need to pay for it. The service is free of charge for customers of participating carriers. We also take care of a wide variety of claims. From loss and damage to delays, overcharges, and many other complaints. Make sure that you feature all your concerns when you file your claim. Our team will address and investigate every concern that you provide to us. Of course, we cannot address or respond to any concerns that you choose not to include in a claim.