Yes, we do. Sure, our headquarters are in California. But our team services to carriers and customers all across the US. Keep in mind that our office hours are Monday – Friday from 9 am to 5 pm Pacific Standard Time. But you are welcome to call at any time and we will call you […]

No, homeowners insurance almost never provides coverage when it comes to moving goods. That’s why adhering to the moving claims process is so important. A homeowners policy will not protect you from a moving company’s mistakes.

You can sometimes sue a moving company once you’ve filed a claim with the company. You’ll have to prove that your items were in good condition before the company transported them. Or, you’ll have to prove that the moving company failed to transport your goods. Lawsuits are a last resort when the claims process does […]

Do you have lost items or are there unresolved issues with your moving company? If so, send out an email or letter stating that you need a resolution. Make sure that you file insurance claims (such as damage claims) as soon as you can. That’s because there are certain timelines when it comes to making […]

Yes, movers are almost always liable for damage and loss. That damage/loss takes place during a shipment’s transportation. They are also responsible for the related services listed on the Bill of Lading. Moving companies have to assume liability for the value of transported household goods.

No, you do not need to pay for it. The service is free of charge for customers of participating carriers. We also take care of a wide variety of claims. From loss and damage to delays, overcharges, and many other complaints. Make sure that you feature all your concerns when you file your claim. Our […]

No, we are not associated with any carrier of which we provide our services. Our organization serves as a 3rd party claims service business. A great deal of carriers opt to outsource their claims services. They do so in a manner that’s like outsourcing accounting to a 3rd party organization. Our company prides itself on […]

Most settlement checks get mailed out a week or two after the date a carrier receives a signed release. Certain carriers have specific dates for issuing checks. Other carriers mail settlement checks within thirty days of receipt. This applies to the signed release. Our team asks carriers to provide checks within 45 days since the […]

Do you need to check the status of your case? If so, please email our organization right now. We make all our claim correspondence through email and physical mail. There is a chance that we will call you if we need extra information. Or, our team might need certain clarifications involving your claim. Feel free […]

he duration of the claim process depends on whether the move was a local or interstate move. Let’s go over local moves first. There are no certain time restrictions regulated by various states. That’s why our organization treats local and intrastate moves as interstate moves. This means that there are 120 days for claims to […]